Please allow up to 4 weeks for your ve.co piece to be produced. All pieces are made in Australia from start to finish. If you require an item urgently, please email email@example.com and we will advise if we can meet your delivery date.
Shipping is $10 flat rate for all domestic parcels sent via Express Post. Postage is complimentary for all Australian orders over $200. Once dispatched, you should expect to receive your order within 1 -2 business days. You will be sent a tracking number on fulfilment of your order so you can monitor your parcels journey.
New Zealand orders cost $15 to ship and will be sent via Australia Post. All other international orders will incur a flat rate of $25 and will also be sent via Australia Post. You should receive your parcel within 10 business days of dispatch. ve.co is not responsible for any import taxes, sales taxes, brokerage fees or duties.
Each ve.co piece is made to order. Take care when ordering your design as we cannot accept returns. All sales are final and we do not offer refunds for change of mind.
If you ordered the incorrect ring size we do offer a resizing service, however you will be charged an additional fee.
If you would like the length of your necklace altered we can adjust this for you, please send us an email to arrange.
We cannot accept returns for earrings. We have a strict no returns policy due to hygiene reasons.
If you are unhappy with your purchase please contact us at firstname.lastname@example.org and we will consider how best to satisfy your expectations.