ve.co pieces are made from precious metal that will naturally wear over time. Dents and scratches occur during daily life activities. This is a normal part of the jewellery’s ageing process. To assure your ve.co pieces will be future heirlooms there are a number of steps that can be taken to preserve your jewellery.
Regularly examine your pieces and use a soft polishing cloth to clean. Store your silver and gold jewellery in a cool, dry place, in its provided pouch.
To preserve lustre avoid direct contact with perfumes, lotions and cosmetics as these substances can accelerate the tarnishing process. Remove your jewellery before doing household chores which require abrasive cleaners or chemicals.
Sterling silver jewellery requires more frequent care due to its natural tarnishing process. While completely preventing tarnishing is not possible, following the above steps you can delay its formation. The best way to prevent silver jewellery from tarnishing is to wear your pieces frequently.
Gold jewellery is durable, relatively low maintenance and does not tarnish as easily as sterling silver, however by following the care instructions you will preserve the jewellery’s lustre.
If you wish to restore your pieces original high polish, simply take your jewellery to a local jeweller to renew its shine. Alternatively, send us an email at firstname.lastname@example.org and we will be happy to organise this for you.
ve.co rings are handmade to order. Please take care when ordering your size. We recommend you have your finger sized professionally by a local jeweller. A fee will apply if you need to have the ring resized.
If you are located in Sydney and would like to book an appointment to find out your ring size, please email email@example.com.
Alternatively, you can purchase a ring sizer online here.
repairs & warranty
ve.co jewellery is carefully checked by a jeweller after production. All pieces are handmade so it is normal for slight variations between pieces. To avoid damaging your piece please carefully follow our care instructions. Wear resulting from normal everyday use is not considered a fault.
Broken or snapped chains, oxidisation or tarnish, chipped, cracked or lost gemstones are not considered a manufacturing fault.
If you feel that your piece is faulty, please email firstname.lastname@example.org. We will assess the jewellery and gladly repair or replace it if we believe the piece is faulty.